Keep Your Team Focused With a Tangent Alert

It happens to all of us. We call a meeting with a group of managers to discuss a situation or a problem. As we begin the meeting, something we say triggers a remark from one of the managers about a different situation. That remark reminds another manager of another issue, which he or she then […]

Steps to Tackling Business Issues

At my last company, we had a customer that drove just about everyone on our team crazy. I’ll bet you have a customer like that, too. The customer was the department head of a large hospital that accounted for a moderate amount of business annually. He was extremely demanding. For example, his failure to plan […]