Get it Right the First Time: Document Your Core Processes

It’s highly likely that your company has certain tasks it completes over and over. Maybe the tasks are done every day or every week, by several individuals or by a manager of a particular department. Does each employee complete the tasks the same way? Do they complete them correctly? How do you know for sure? […]

Build Your Foundation with Open and Honest

  I am one of Seth Godin’s gazillion closest friends, religiously reading his daily blog. One of his recent posts, titled, “Kneejerks” resonated with me. In his typical brief yet impactful style, Seth talks about how we earn the respect of our employees when we call out someone in our tribes who is not exhibiting our […]