Enter the Danger, Exit With Results

Every session with one of our Leadership Teams starts with what we call the “Check In,” which generally consists of several questions that help us transition from working “in” our business to working “on” our business. One question is always, “What are your expectations for today?” I check in after each member of the Leadership […]

Stand Out Through Your Proven Process

Do your customers know what it looks like to work with you? Are you sure? I bet there are a series of steps you and your staff follow each time you provide your service or sell your product to a customer. As a successful company, everyone is wired to follow those steps — you can […]