Best Customer Ever

When you started your first company, you may well have accepted every customer who walked through your door. I know I did. After all, a customer is a customer – right? Well, not really. You cannot be all things to all people. You ought not to want to be all things to all people. Defining […]

It’s a 10!

A Level-10 Meeting™ is a Leadership Team’s 90 minutes each week to work “on” their business, assess the health, and (here’s where the magic comes in) solve issues. Why do we call it a Level-10? Because we want the Leadership Team to get to the point where they rate the meeting a “10.” A Level-10 […]