6 Questions About Core Processes
When I first define The Process Component™ for entrepreneurial leadership teams, it is not uncommon to see some eyes roll at the thought of documenting the company’s Core Processes.
The word “document” is what gets people’s attention. They envision lengthy procedural manuals that, while well intended, require extensive work to develop and eventually sit on a shelf and gather dust. No one ever refers to them, and most employees don’t even know they exist.
Your company has a handful of Core Processes that truly illustrates how the company provides its product or service. And when your Leadership Team agrees on what those Core Processes are, documents the 20% that yield 80% of your results, and has everyone in the company following the Core Processes — magic happens. The result looks something like this:
So you have a list of your Core Processes. Now what? Consider these 6 questions for each Core Process:
- What outcome do we want to achieve?
- Who can implement it?
- When may they implement it?
- How do we know we achieved the outcome?
- How do we know if it was effective?
- Are there any “next steps” when the outcome is achieved?
These questions will help clarify how your company provides its product or service, and will eliminate legacy processes — those activities we do because it’s always been that way. They take up too much of our time, do not yield meaningful results, and can help us stray from our Core Focus™.
EOS Founder, Gino Wickman, is a firm believer in the Core Processes of EOS®. He wrote a book, “Traction,” that explains this and other key components in detail, and how implementing The EOS Process® can help you achieve your business goals. I invite you to download the first chapter of “Traction” for free, so you can better understand the impact EOS® has made in businesses just like yours
I’d also like to invite you to request a free, 15-minute phone consultation with me using the form below. I am interested in hearing about your business’ strengths and challenges. There is no obligation to move forward after our call. Together we can determine if EOS® is right for your company.